These Terms of Service ("Terms") govern your access to and use of the Prospect Sentinel platform ("Service") operated by [Company Legal Name] ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.
Prospect Sentinel is a B2B prospecting and CRM platform for freight brokers and similar businesses. The Service provides prospect management, AI-assisted outreach drafting, market and regulatory signal monitoring, and related operational tooling.
To use the Service you must create an account on behalf of a workspace. You are responsible for:
You agree NOT to use the Service to:
The Service is offered on a subscription basis. New workspaces receive a [14-day] free trial; at the end of the trial period, continued use requires an active paid subscription. Subscription fees are billed in advance and are non-refundable except as required by applicable law.
You may cancel at any time via the customer portal. Cancellation takes effect at the end of the current billing period. We may suspend or terminate workspaces with past-due balances after a grace period.
The Service includes AI-generated content (call scripts, email drafts, summaries, scoring). AI outputs are provided as suggestions only. You are solely responsible for reviewing and approving any AI-generated content before sending it to a recipient. The Service uses third-party AI models (currently Anthropic Claude) subject to their respective acceptable-use policies.
You retain all rights to data you upload, generate, or import into the Service ("Customer Data"). You grant us a limited license to process Customer Data solely to provide and improve the Service. We do not sell Customer Data or use it to train third-party AI models.
See our Privacy Policy and our Data Processing Agreement for details on how we handle Customer Data and personal information.
Either party may terminate this agreement with [30 days] written notice. We may terminate or suspend access immediately for violations of these Terms, non-payment after the grace period, or for actions that pose a security risk to other users.
Upon termination, you may export your Customer Data for up to [30 days] after which we may permanently delete it from our production systems. Backups follow the retention schedule in the Privacy Policy.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THE ACCURACY OF AI- GENERATED CONTENT, MARKET SIGNALS, OR THIRD-PARTY DATA SURFACED IN THE SERVICE.
IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE FEES PAID BY YOU TO US IN THE [TWELVE] MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY. WE ARE NOT LIABLE FOR INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
We may update these Terms from time to time. We will provide at least [30 days] notice of material changes via email or in-app notification. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
These Terms are governed by the laws of [State], without regard to its conflict-of-laws principles. Any disputes shall be resolved in the state or federal courts located in [County, State].
Questions about these Terms? Contact us at legal@example.com.